By proceeding with my booking I confirm that I understand and agree to the following terms and conditions:

All clients must be 18 years old at the time of booking.

Booking fees are non-refundable in any circumstance.

In the event an appointment is re-arranged or cancelled by Charmelle London you will not be reimbursed for travel or further expenses that may have been incurred as a result.

Please arrive 15 minutes prior to your scheduled appointment. If a client is over 15 minutes late their appointment will be cancelled and booking fee will be charged as a cancellation fee. You will need to pay a new booking fee for any future booking.

If you are not able to provide ID if requested we will not proceed with treatment and you will forfeit your booking fee as they are non-refundable.

We do not allow children on the premises. If you arrive with anyone under the age of 18 we will not proceed with treatment and you will lose your booking fee.

We do not allow guests to accompany clients on the premises. If you arrive with a guest/s we will not proceed with treatment and you will lose your booking fee.

We are not able to treat those who are medically unfit for treatment or are subject to/receiving treatment for any of the following conditions:

- Pregnant

- Breastfeeding

- Major heart surgery

- Blood clotting

- Haemophilia

- Epilepsy

- Organ transplant

- Diabetes (Type 1)

- Hepatitis

- Lung disease

- Asthma

- Cancer

- Undergoing radiotherapy or chemotherapy

- Infectious disease

- Lupus

- Shingles

- HIV positive/AIDS

- Fever

- Iron deficiency

- Anaemia

- Respiratory problems

- Skin disease

- Hyperpigmentation

- Keloid scarring

- Alopecia

- Vitiligo

- Scars

- Herpes simplex

- Eczema

- Psoriasis

- Auto-immune conditions (these require doctor’s consent prior to treatment)

- Roaccutane - Must allow 6 months after completing the course before having treatment.

- Antabuse (must be finished course of medication).

We cannot accept bookings made on behalf of someone else. We are not able to transfer bookings or booking fees to another individual.

All personal data will be stored safely and strictly in accordance with the Data Protection Act 2018.